Shipping Policy

Last Updated: 2025.6.9

At Fonlorwoods, we are committed to ensuring that your order arrives safely, accurately, and on time. Please review our shipping policy below for important information regarding processing, delivery, and freight arrangements.

1. Processing Time

All standard orders are processed within 7 to 20 business days, depending on the product type, quantity, and customization.
For large or custom orders, we will confirm the lead time upon order confirmation.

2. Shipping Methods

We offer several international shipping options:

Sea Freight (FCL & LCL): The most cost-effective option for bulk orders.
Air Freight: For urgent or lightweight shipments.
Rail or Land Transport: Available for certain regions depending on logistics accessibility.

We work with reliable freight forwarders to ensure efficient and secure delivery.

3. Shipping Costs

Shipping costs vary depending on:

Destination country
Order volume and weight
Shipping method (sea, air, land)

You can request a detailed shipping quote from our team after placing your order or when you request a product quotation.

4. Customs and Duties

Import duties, taxes, and customs clearance fees are the responsibility of the buyer.
We can assist in preparing necessary shipping documents (e.g. commercial invoice, packing list, bill of lading, certificate of origin).

5. Delivery Time

Estimated transit times (after dispatch):

Asia: 3–10 days
Europe: 20–35 days
North America: 25–40 days
South America / Africa: 30–50 days

Please note that delays may occur due to port congestion, customs inspection, or force majeure.

6. Shipping Damage or Loss

We take great care in packaging our products. If your shipment arrives damaged or incomplete:

Report the issue within 48 hours of receipt
Provide photos and relevant documentation
We will assist with claims or arrange for replacement as applicable

7. Tracking Information

Once your order has been shipped, we will provide you with:

The Bill of Lading (B/L)
Tracking number or container number
Any other relevant shipping documents for customs clearance

8. Contact Us

If you have questions about shipping arrangements, or need help choosing the best delivery option for your region, please contact us:

Email: info@fonlorwoods.com
Phone: +86 13960657333
Website: www.fonlorwoods.com